Privacy Policy

Perfsys OÜ ("we," "us," "our," or "Company"), a company registered in Estonia, operates the website. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you visit our corporate website and interact with our services (collectively, the "Website"). By accessing and using the Website, you consent to the data practices described in this Privacy Policy. If you do not agree with our practices, please do not use the Website.

1. Information We Collect

A. Information You Provide Directly

Email addresses submitted through contact forms, newsletter subscriptions, or inquiry forms
Name, company information, and message content when you contact us
Any other information you voluntarily provide when communicating with Perfsys OÜ

B. Information Collected Automatically

Device information (browser type, operating system, device type, unique device identifiers)
Log data (IP address, pages viewed, time spent on each page, referring URL, error logs)
Cookies and similar tracking technologies (session cookies, analytics, user preferences)

C. Information from Third Parties

Analytics providers (Google Analytics and similar platforms)
Email service providers and marketing platforms

2. How We Use Your Information

To respond to your inquiries and provide information about our services
To manage newsletter subscriptions and send periodic updates about our services and industry insights
To maintain and improve the Website, diagnose technical issues, and optimize user experience
To conduct analytics and understand how visitors use the Website
To comply with legal obligations and enforce our Terms of Service

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Website. Our cookie categories are:

Essential Cookies: Required for basic Website functionality, session management, and security. These cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with the Website, which pages are visited, and how long users stay. This information helps us improve Website performance and content.
Marketing Cookies: Used to track campaign effectiveness and deliver relevant content to visitors who have expressed interest in our services.
Personalization Cookies: Remember your preferences and settings to provide a more personalized experience on subsequent visits.

You can manage your cookie preferences through the on our Website or adjust your browser settings to refuse cookies. Note that disabling certain cookies may affect Website functionality.

4. Third-Party Sharing

We do not sell your personal data. We may disclose your information only to:

Service providers who assist in Website operations and email communications (hosting providers, email platforms, analytics services)
Law enforcement or government agencies only when required by applicable law or to protect our legal rights
In the event of a merger, acquisition, or bankruptcy proceeding affecting Perfsys OÜ

All third-party service providers are contractually bound to maintain confidentiality and use your information only for the purposes we specify.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, respond to inquiries, maintain our business records, and comply with legal obligations. Email addresses provided for newsletter subscriptions are retained until you unsubscribe. Upon request, we will delete your personal data, subject to any legal retention requirements. Log data and analytics information are typically retained for up to 12 months.

6. Your GDPR Privacy Rights

As an Estonian company, Perfsys OÜ is subject to the General Data Protection Regulation (GDPR) and Estonian data protection laws. Under GDPR, you have the following rights:

Right of Access: You have the right to request and receive a copy of your personal data we hold.
Right to Rectification: You may request correction of inaccurate or incomplete information.
Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data, except where we have a legal obligation to retain it.
Right to Restrict Processing: You may request that we limit how we use your data for certain purposes.
Right to Data Portability: You may request your data in a portable, machine-readable format for transfer to another organization.
Right to Object: You may object to processing of your personal data, including for marketing purposes.
Right to Withdraw Consent: If we process your data based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at company@perfsys.com with a clear description of your request. We will respond within 30 days or as required by GDPR. If you are not satisfied with our response, you have the right to lodge a complaint with the Estonian Data Protection Inspectorate.

7. Legal Basis for Processing (GDPR)

Under GDPR Article 6, our processing of personal data is based on:

Consent: When you submit an email address through our contact forms or newsletter signup.
Performance of a contract: When responding to service inquiries or maintaining business records.
Legitimate interests: For analytics, Website optimization, and fraud prevention, balanced against your rights and interests.
Legal obligation: When required by Estonian or EU law to retain certain records.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, or disclosure. These include SSL encryption for data in transit, secure hosting, firewalls, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, and you transmit data to the Website at your own risk.

9. Data Processing Agreement (DPA)

When we engage third-party service providers to process personal data on our behalf, we ensure compliance with GDPR by entering into Data Processing Agreements (DPAs) that define data protection obligations, liability, and sub-processor policies.

10. International Data Transfers

Your personal data is primarily stored and processed within the European Union and Estonia. If data is transferred to countries outside the EU/EEA (such as the United States), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions recognized by the European Commission.

11. Third-Party Links

The Website may contain links to third-party websites and services. This Privacy Policy applies only to Perfsys OÜ's Website. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before sharing information.

12. Children's Privacy

The Website is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has submitted information to the Website, we will delete that data immediately. If you believe a child has provided information to us, please contact company@perfsys.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be posted on the Website with an updated "Last Updated" date. Your continued use of the Website following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

14. Contact Information & Data Protection Officer

If you have questions about this Privacy Policy, wish to exercise your GDPR rights, or have concerns about our data practices, please contact:

Email: company@perfsys.com
Legal Address: Harju maakond, Tallinn, Kesklinna linnaosa, Tuukri tn 19-315, 10120, Estonia
Phone: +380 63 2383 778

For data protection inquiries under GDPR, contact our Data Protection Officer at company@perfsys.com.

If you have unresolved concerns about our data practices, you may file a complaint with the Estonian Data Protection Inspectorate at www.aki.ee.