AWS Support Packages
Reliable AWS support that keeps your cloud stable, secure, and cost-efficient.
Talk to an AWS Expert
Trusted by Companies Worldwide
What’s Included in Our AWS Support Packages
Our AWS Support Packages support the daily operation of AWS workloads without requiring an internal cloud team.
You get hands-on support from senior AWS engineers who monitor your environment, respond to issues, and continuously improve reliability, security, and cost efficiency.
All packages are designed to help you:
- Unlock AWS credits and promotions
- Apply discount programs
- Reduce cloud spend without disrupting your architecture
- Build a predictable cost foundation as you scale
Choose the level of support that fits your workload, traffic, and business criticality.
AWS Support Packages by Perfsys
Designed for early-stage startups, MVPs, and internal tools running on AWS. CloudCare Basic provides essential AWS monitoring, cost visibility, and reactive support. It's ideal when you need a reliable AWS partner without over-engineering or long-term commitments.
$800
20 hours / month
- AWS services monitoring
- AWS cost audit and cost insights
- Troubleshooting AWS issues
- Basic operational support
Best for growing SaaS products and production environments with steady traffic. CloudCare Standard builds on the Basic plan with stronger reliability, backup, and readiness support. It helps teams keep production stable while preparing for scale.
$1,200
30 hours / month
Includes everything from CloudCare Basic, plus:
- AWS Well-Architected Reviews
- Basic DDoS protection
- Disaster recovery SLA (response within 24 hours)
- Backup setup and monitoring
- Required AWS maintenance activities
- Workloads migration support on AWS
Built for business-critical systems, high-traffic platforms, and regulated workloads. CloudCare Ultimate offers advanced protection, compliance readiness, and round-the-clock support. It's designed for teams that cannot afford downtime and need a senior AWS partner always on call.
Price on request
24/7 Support
Includes everything from CloudCare Standard, plus:
- Advanced network and DDoS protection
- Compliance audits and security best practices
- 24/7 SLA-backed incident response
- Disaster recovery support with guaranteed response
- Tailored coverage based on your architecture and availability needs
All CloudCare plans include 5% off your AWS infrastructure costs
How We Work With You
Onboard & Review
We review your AWS setup, risks, and priorities.
Align on Goals
We define what matters most: stability, growth, security, or cost control.
You Stay in Control
Your AWS account stays yours. We handle execution and operations.
Ongoing Support
We monitor, troubleshoot, and improve your AWS environment continuously.
1
0
Media
Software & Technology
Financial Services
Energy
Logistics
Why Choose Perfsys?
- Reliable AWS support without hiring a full cloud team
- We catch problems before they reach your customers
- Cost visibility and optimization built into every plan
- Upgrade, downgrade, or cancel anytime — no lock-in
Our Achievements
Our Achievements
30+
International clients
across Media, Software & Technology, Financial Services, Energy, Logistics
10+
Years Experience
in AWS & DevOps
70+
Projects completed
delivered successfully
What our clients say
Perfsys is trusted by startups and SMBs worldwide for delivering scalable, reliable, and cost-optimized AWS cloud solutions.
FAQs
These questions cover how our AWS support packages work and what to expect from our AWS support plans.
AWS support plans are service packages that provide technical assistance, monitoring, and guidance for running workloads on AWS. They help businesses maintain stability, security, and performance without managing everything internally.
AWS native support focuses on AWS services themselves, while Perfsys AWS support plans focus on your actual environment. We provide hands-on support, proactive monitoring, troubleshooting, and cost optimization delivered by senior AWS engineers who understand your architecture and business goals. Plus, our clients automatically save 5% on all AWS costs through our reseller partnership.
The right AWS support plan depends on your workload complexity, traffic, and business criticality. Early-stage teams often start with basic monitoring and troubleshooting, while production systems benefit from higher-tier plans with stronger SLAs and proactive support.
Yes. All our AWS support plans include continuous monitoring and regular health checks to detect issues early and reduce the risk of downtime or performance degradation.
Yes. Our AWS support plans include cost visibility and optimization guidance. We help identify inefficiencies, unused resources, and opportunities to optimize usage so AWS costs stay predictable as you scale. All plans also include 5% off your AWS spend through our authorized reseller partnership with TD SYNNEX.
No. We do not require root access. All permissions are agreed with you in advance and follow AWS security best practices. You always retain full ownership and control of your AWS account.
Yes. Our AWS support plans are designed specifically for startups and SMBs that need reliable AWS operations without hiring a full in-house cloud team. Plans are flexible and can scale as your product grows.
Yes. Higher-tier AWS support plans include SLA-backed response times for incidents and critical issues, depending on the selected package.
Yes. You can upgrade, downgrade, or adjust your AWS support plan as your needs change. Our goal is to align support with your current stage, not lock you into unnecessary services.
Yes. We support production workloads, customer-facing systems, and environments with higher security or compliance requirements as part of our AWS support plans.
Yes. In addition to fixing issues, our AWS support plans include recommendations and improvements to help keep your cloud environment healthy, secure, and efficient over time.
Ready for Reliable AWS Support?
Talk to AWS experts who help you get the most value from credits, discounts, and savings programs.
Please accept cookies to load the booking widget.